Terms of service
Last Updated: July 1, 2026
Welcome to Al Sheikh Stores.
By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or making a purchase.
1. Definitions
- Website: Al Sheikh Stores.
- Customer: Any person who accesses the website or places an order.
- Product: Any item or service offered through the website.
2. Order Acceptance
- All orders are subject to review and confirmation by our Customer Service team.
- Al Sheikh Stores reserves the right to refuse or cancel any order due to pricing errors, product availability, suspected fraud, or any operational reason.
- An order is considered confirmed only after it has been reviewed and approved by our team.
3. Pricing
- All prices are displayed in Egyptian Pounds (EGP).
- Prices may change without prior notice.
- The final applicable price is the one confirmed at the time the order is processed.
4. Product Availability
- We make every effort to keep our inventory updated.
- In rare cases, a product may become unavailable after an order is placed.
- If this happens, we will contact the customer to offer an alternative product or process a cancellation.
5. Payment Methods
We accept the following payment methods:
- Cash
- Credit & Debit Cards
- Apple Pay (where available)
- InstaPay
- Mobile Wallets
- Bank Transfer
Some orders may require an advance payment or deposit before processing or shipping.
6. Reservation Policy
- Selected products may be reserved according to Al Sheikh Stores' reservation policy.
- A reservation may require a deposit depending on the product or reservation period.
- If a reserved order is cancelled after preparation or the customer fails to collect it on the agreed date, part of the deposit may be deducted in accordance with our reservation policy.
7. Shipping & Delivery
- Delivery times vary depending on the destination and shipping provider.
- Shipping fees are displayed during checkout.
- Al Sheikh Stores is not responsible for delays caused by shipping companies or circumstances beyond our control.
8. Warranty
- Warranty coverage varies depending on the product.
- Warranty details are clearly stated on each product page.
- All warranties are subject to the terms and conditions of the authorized distributor or manufacturer.
9. Returns & Exchanges
Returns and exchanges are handled in accordance with the applicable Egyptian Consumer Protection regulations.
To qualify for a return or exchange:
- The original invoice must be presented.
- The product must be in its original condition.
- The product must not show signs of misuse or damage.
- Certain products cannot be returned after opening due to hygiene, safety, or legal restrictions.
10. Customer Responsibilities
Customers are responsible for providing accurate personal and delivery information.
Al Sheikh Stores is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
11. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their accounts.
12. Intellectual Property
All content available on this website, including but not limited to:
- Logos
- Images
- Product descriptions
- Graphics
- Website design
- Trademarks
is the property of Al Sheikh Stores or its respective owners and may not be copied, reproduced, or distributed without prior written permission.
13. Limitation of Liability
While we strive to provide accurate and up-to-date information, Al Sheikh Stores does not guarantee that the website will always be error-free or uninterrupted.
14. Changes to These Terms
Al Sheikh Stores reserves the right to modify these Terms & Conditions at any time without prior notice.
Any updates become effective immediately upon publication on the website.
15. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the official communication channels available on our website.
