Xiaomi

Xiaomi Redmi Note 15 Pro Plus 5G - Dual SIM & eSIM - Local Warranty

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Mocha Brown
Glacier Blue
Black
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Xiaomi Redmi Note 15 Pro Plus 5G smartphone in Mocha Brown, Glacier Blue and Black with 6.83" AMOLED display and 200MP camera

Xiaomi Redmi Note 15 Pro Plus 5G - Dual SIM & eSIM - Local Warranty

Description
Return & Refund

Xiaomi Redmi Note 15 Pro Plus 5G

Colors: Mocha Brown, Glacier Blue, Black

Compatibility: Dual SIM (nano SIM + nano SIM or eSIM + nano SIM) – 5G / 4G / 3G / 2G networks

Warranty: 12-Month Official Local Warranty by Xiaomi + 30-Day by Al Sheikh Stores

Al Sheikh Stores Introducing Xiaomi Redmi Note 15 Pro Plus 5G - Dual SIM & eSIM - Local Warranty - Hero Banner - Showcase

Main Specifications

Specification Details
Display 6.83" AMOLED, 1.5K CrystalRes (2772 × 1280), up to 120Hz refresh rate, up to 480Hz touch sampling, 3200 nits peak brightness, 12-bit color, HDR10+ / Dolby Vision®, DCI-P3, 447 PPI
Eye Care 3840Hz PWM dimming, TÜV Rheinland low blue light, circadian-friendly and flicker-free certifications
Protection Corning® Gorilla® Glass Victus® 2, IP66 / IP68 / IP69 / IP69K dust and water resistance
Processor Snapdragon® 7s Gen 4 (4nm), octa-core up to 2.7GHz, Adreno GPU
RAM & Storage 12GB + 256GB | 12GB + 512GB (LPDDR4X + UFS 2.2)
Memory Extension Up to 24GB RAM (based on the 12GB version)
Rear Camera 200MP main camera with OIS, f/1.7, 1/1.4" sensor + 8MP ultra-wide camera, f/2.2
Video Recording Up to 4K at 30fps (rear camera)
Front Camera 32MP, f/2.2, 1080p video at 30/60fps
Battery 6500mAh (typ) silicon-carbon battery
Charging 100W HyperCharge (100W charger included), up to 22.5W wired reverse charging
SIM Dual SIM (nano SIM + nano SIM or eSIM + nano SIM)
Connectivity 5G, Wi-Fi 6 / 6E (2.4GHz & 5GHz, 2x2 MIMO), Wi-Fi Direct, Bluetooth 5.4, NFC
Audio Dual speakers, Dolby Atmos®, Hi-Res audio
Security In-display fingerprint sensor, AI face unlock
Operating System Xiaomi HyperOS 2, 6 years of security updates
Dimensions & Weight 163.34 × 78.31 × 8.19 mm (Black, Glacier Blue) / 8.47 mm (Mocha Brown), 207.1 g / 208.0 g (Mocha Brown)
Extras IR blaster, GPS / GLONASS / BDS / Galileo / QZSS, gyroscope

Key Features

  • 200MP Main Camera: New 1/1.4" sensor with OIS, AI 200MP engine and lossless-style zoom for detailed shots from near to far, plus an 8MP ultra-wide camera.
  • 6500mAh Silicon-Carbon Battery: Up to 2 days of battery life and over 80% battery health after 1600 charge cycles (about 6 years of use), based on Xiaomi lab data.
  • 100W HyperCharge: Charges to 100% in about 40 minutes (Xiaomi lab test, boost mode) with the included 100W charger.
  • 22.5W Reverse Charging: Turn the phone into a portable charger for earbuds and other devices.
  • Titan Tough Build: Corning® Gorilla® Glass Victus® 2, glass-fiber back on Black and Glacier Blue, and SGS-certified 2.5 m drop resistance.
  • Top-Tier Water Resistance: IP66 / IP68 / IP69 / IP69K rating with TÜV SÜD certification, tested under lab conditions.
  • 6.83" 1.5K AMOLED Display: Up to 3200 nits peak brightness, 120Hz and a 2560Hz instant touch rate in game mode.
  • Snapdragon® 7s Gen 4: 4nm performance with IceLoop cooling and RAM expansion up to 24GB.
  • Smart AI Tools: Google Gemini, Circle to Search, AI Writing, AI Translator, AI Film camera and the AI Creativity Assistant.
  • Dual Speakers: Dolby Atmos® sound with up to 400% volume boost compared with Redmi Note 14 Pro+ 5G.
  • 6 Years of Security Updates with Xiaomi HyperOS 2.

Box Contents

  • Xiaomi Redmi Note 15 Pro Plus 5G
  • Power Adapter (100W)
  • USB-C Cable
  • SIM Ejector Tool
  • Protective Case
  • Quick Start Guide
  • Warranty Card

Return & Exchange Policy

At Al Sheikh Stores, we are committed to providing authentic, high-quality products and ensuring customer satisfaction. If you need to return or exchange a product, the following terms apply.

1. Return & Exchange Conditions

We accept return or exchange requests in the following cases:

  • Incorrect Product: If you receive a product different from the one ordered in terms of type, color, or model.
  • External Damage: If the product has visible external damage or defects upon delivery.
  • Manufacturing Defect: If the product has a manufacturing defect, subject to inspection and verification.
  • New & Unopened Products: New products may be returned or exchanged within 14 days of receiving the order, provided they are unused, unopened, factory-sealed, and in their original condition.

Note: The 48-hour period for incorrect products or visible external damage is separate from the 14-day return or exchange period for new and unopened products.

2. Return & Exchange Period

  • Incorrect Product or External Damage: The request must be submitted within 48 hours of receiving the order.
  • New & Unopened Products: The request may be submitted within 14 days of receiving the order, provided the product remains unused, unopened, and factory-sealed.
  • Manufacturing Defects: Requests related to manufacturing defects are handled according to the applicable warranty terms.

3. Returned Product Conditions

For returns or exchanges, the product must:

  • Be in its original condition and unused.
  • Include the original packaging and accessories.
  • Include the purchase invoice.
  • Have all factory seals and protective stickers intact, where applicable.

4. How to Request a Return or Exchange

  1. Contact our Customer Service team via WhatsApp or email.
  2. Provide your order number.
  3. Send clear photos or a video showing the issue, if applicable.
  4. Our team will review the request and respond within 1–2 business days.

5. Shipping Costs

  • If the error is on our side, Al Sheikh Stores will cover all applicable shipping costs related to the return or exchange.
  • If the product has a manufacturing defect, the customer will be responsible for the applicable shipping costs.
  • For returns or exchanges approved for any other reason, the customer will be responsible for the applicable shipping costs.

6. Refunds

  • Refunds are issued using the same payment method used for the original purchase.
  • Refunds are processed within 3–7 business days after receiving and inspecting the returned product.
  • The time required for the refund to appear may vary depending on the bank or payment provider.

Refunds are processed only after the returned product has been received and inspected by our team.

Consumer Rights

This policy does not affect any rights granted to consumers under applicable consumer protection laws.

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